Shipping policy
1. General Information
We are committed to delivering your orders promptly and efficiently. Please read our shipping policy to understand our processes, timelines, and charges. By placing an order on our website, you agree to the terms outlined below.
2. Shipping Coverage
We currently ship to all major cities and towns across India. Delivery availability may vary for remote or rural areas. If delivery to your location is unavailable, we will notify you at the time of order placement.
3. Shipping Charges
- Standard Delivery: ₹60 for orders below ₹500. Free shipping on orders above ₹500.
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Express Delivery (optional): ₹100, available only in select locations.
Shipping charges, if applicable, will be calculated and displayed at checkout.
4. Delivery Timeframes
- Standard Delivery: 5–7 business days from order confirmation.
- Express Delivery: 1–3 business days from order confirmation.
Please note: Delivery timelines may be affected by holidays, festivals, natural calamities, or other unforeseen circumstances.
5. Order Processing
- Orders placed before 2:00 PM IST are typically processed the same day.
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Orders placed after 2:00 PM IST or on weekends/public holidays will be processed on the next business day.
6. Tracking Your Order
Once your order is shipped, we will send you a tracking link via email or SMS. You can use this link to monitor the status of your shipment.
7. Undelivered Orders
If we are unable to deliver your order due to incorrect address details, unavailability of the recipient, or other issues, we will attempt re-delivery. If the order remains undelivered, it may be returned to us. In such cases, re-shipping charges may apply.
8. Lost or Damaged Packages
If your order is lost or damaged during transit, please contact us within 24 Hours of the expected delivery date. We will work with our courier partner to resolve the issue.
9. Changes to Shipping Policy
We reserve the right to update this policy at any time. Changes will be posted on this page with the updated date.
For any queries regarding shipping, please reach out to our customer support team at:
📧 Email: onegobags@gmail.com
📞 Phone: 9700869525
